Communication

All Staff

Descriptor:

Diversity and Inclusion

All Staff

Descriptor:

• Demonstrates behaviors that include fairness, respect, inclusiveness, empathy, integrity, and ethical conduct.
• Fosters a climate and culture in which each person is accepted and has the opportunity to grow and develop.
• Practices behaviors that promote diversity and inclusion in dealings with and on behalf of the University, consistent with laws, regulations, and UC policies and Principles of Community.
• Advocates for and demonstrates an understanding of the value of differences that promote and sustain a diverse community.

Employee Engagement

All Staff

Descriptor:

• Holds self and others accountable for meeting commitments.
• Creates and supports a climate in which people can do their best.
• Invites input from others and shares ownership and recognition.
• Demonstrates enthusiasm for capturing new opportunities in the face of change or challenges.
• Encourages or supports discretionary effort to maximize one's own and others' contributions.
• Aligns work with personal talents, passion, and the ethical values of UC - Integrity, Excellence, Accountability, and Respect.

Innovation and Change Management

All Staff

Descriptor:

Uses personal knowledge and professional experience to envision the future, anticipate change, capitalize on opportunities and develop innovative options that further the strategic direction of the organization.

Behavioral Indicators:

• Understands and adapts to changes in the strategic and/or operational direction of the organization.
• Understands the strategic direction and goals of the organization and aligns personal performance objectives with organizational priorities.
• Anticipates and seeks an understanding of the impact and implications of decisions on planned outcome or results.
• Uses knowledge and experience to analyze issues and factors which influence or constrain organizational priorities, goals, and results.
• Resolves conflicting goals and priorities using formal organizational knowledge and informal network relationships to accomplish objectives.
• Demonstrates commitment to seek out opportunities and contributes to developing innovative or alternative solutions.
• Uses creative techniques and skills to design and develop options that improve how the organization operates.

Job Mastery and Continuous Learning

All Staff

Descriptor:

Demonstrates responsibility for one's own career path and continuous learning by identifying and applying new skills as needed to perform successfully on the job.

Behavioral Indicators:

• Applies background, technical knowledge, education, and prior job experiences to current and new job situations.
• Demonstrates technical competence, job knowledge and ability to add value beyond the core job function.
• Continually strives to upgrade the depth and breadth of technical and professional skills.
• Makes time for appropriate training, keeps current on tools, technology, and information needed to meet job performance and challenges.
• Shares knowledge and supports peers, staff, and others to increase skills, foster improvement and enhance outcomes.

Resource Management

All Staff

Descriptor:

Demonstrates integrity, accountability and efficient stewardship of university resources in a manner consistent with the UC Standards of Ethical conduct and other policies.

Behavioral Indicators:

• Models and promotes safe behaviors in all work environments in accordance with university health and safety policies, procedures, and guidelines.
• Embraces and promotes university ethical values and standards when managing and using resources.
• Models the use of sound judgement and accountability when managing human resources and using operational, financial resources.
• Raises awareness with others and manages risks responsibly in compliance with university policies and controls.

Results Orientation and Execution

All Staff

Descriptor:

Demonstrates the ability to analyze situations or problems, make timely and sound decision, construct plans an achieve optimal results.

Behavioral Indicators:

• Maintains a sense of urgency to complete high-priority actions and meets commitments.
• Leverages personal and organizational resources to creatively develop solutions, overcome obstacles, resolve conflicts among goals to achieve high quality outcomes.
• Develops and implements work plans with actionable components and measurable outcomes.
• Uses critical thinking to analyze issues systematically by planning, prioritizing, and organizational work while anticipating and adjusting to changes.
• Understands overriding organizational factors which influence or constrain direction, decision-making, and organizational priorities.
• Takes appropriate risks by gathering and using input and data to achieve optimal results.

Service Focus

All Staff

Descriptor:

Values and delivers high quality, professional, responsive and innovative service.

Behavioral Indicators:

• Readily readjusts priorities to respond to pressing and changing client demands.
• Cultivates strategic client relationships and loyalty.
• Sets or understands service standards and measures service performance against those standards.
• Identifies and assesses client and organization needs.
• Delivers services and products that add value while meeting and exceeding client expectations.
• Collaborates with clients, stakeholders and colleagues in the delivery of optimal service and service quality improvement.
• Applies emerging ideas, innovations and new technologies to ensure high quality service delivery.

Teamwork and Collaboration

All Staff

Descriptor:

Collaborates with colleagues in order to achieve results in alignment with the operations and mission of the University of California.

Behavioral Indicators:

• Cooperates by adapting to team needs and is flexible in resolving challenges.
• Participates in team activities that promote effective peer and work relationships.
• Keeps commitments to the team and demonstrates a shared responsibility and focus to ensure objectives and goals are successfully met.
• Embraces a shared understanding of team participant roles, responsibilities and decision making.
• Fosters team communications and dialogue, identifies opportunities to gain consensus for team options, decisions, and outcomes.
• builds collaborative relationships across the organization with stakeholders for resources, information, and decisions.
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People Management

Supervisors, Managers, Human Resources Representatives

Descriptor

Leads and engages people to maximize organizational and individual performance through alignment with the University mission and attainment of strategic and operational goals.

Behavioral Indicators

• Engages in outreach, recruitment, selection, and retention of diverse and talented employees.
• Manages employee performance in alignment with the mission, strategic and operational goals of the department/unit while maintaining consistency with university practices, policies, and collective bargaining agreements.
• Recognizes people for their contribution and participation
• Optimizes organizational results and individual effectiveness by conveying goals and objectives with clearly outlines expectations and measures of success.
• Communicates organizational context while managing and supporting people through organizational change.
• Leads and motivates people by modeling interpersonal effectiveness, communication, trust, advocacy, and political acumen.
• Champions employee learning and development by coaching, mentoring and developing people for career growth and performance.
• Demonstrates managerial courage by addressing conflicts promptly using focused listening and behavioral feedback.
• Inspires and supports others to achieve the mission of the University.